Welcome to NACC Support
Search this Website
First, please try searching the NACC website for information. Click the magnifying glass in the upper right corner of the site to start your search. You can also see a list of FAQs (frequently asked questions).
Search EDCS Docs Site
Find UDS forms, changelog, in-depth documentation, walkthroughs, and instructions on the Electronic Data Capture and Submission site developed by the EDCS workgroup and NACC.
Submit a Support Request
Submit a support request using our online form. Our team will respond within 3–5 business days. You can also use the form to share feedback on our website, resources, or NACC services.
Post Your Question on the ADRC Community Forum
The ADRC Community Forum is a private, 24/7 platform for members of the ADRC Program, CLARiTI, and SCAN to ask questions, share information, and collaborate and connect with colleagues and NACC staff.
Join Open Office Hours
Join NACC's Technology, REDCap, and Research Teams for open office hours (on the fourth Wednesday of every month) to answer your questions about UDSv4, the ADRC Portal, data submission, and more.
Find Answers to Frequently Asked Questions
Why Am I Not Receiving Email from NACC?
If you are not receiving emails from NACC, here are some issues and potential fixes:
- If you’re using Outlook and your Inbox is separated into Focused and Other tabs, Outlook may be filtering the NACC email into the Other tab. You can train the filter to leave emails from NACC in the Focused tab by finding an email from NACC in the Other tab, right clicking on it, and selecting “Always Move to Focused.” Select Yes in the prompt to always move email from NACC to Focused.
- Your institution may filter emails from NACC into your Spam folder. Check your Junk Email/Spam folder for NACC emails. You can “whitelist” emails from NACC by following these directions.
- Confirm you’re subscribed to NACC emails. You may have previously unsubscribed from the NACC email list. To make sure you are subscribed:
- Verify that your email address is correct in your NACC Member profile.
- If you believe you unsubscribed in error, please submit a support request so we can help re-subscribe you.
- You are not listed in the NACC Directory. If you are affiliated with an ADRC, your ADRC Administrator should have added you to the NACC Directory. Reach out to your Administrator and make sure they have added you.
If these fixes don’t work, please submit a support request to NACC and we will troubleshoot the issue for you.
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Make sure you are subscribed to NACC Navigator, the monthly newsletter, and other NACC communications.